Mastercard-Merchant Advice Code

merchantAdviceCode	Description	Recommended action
01: New account information available	• Expired card • Account upgrade • Portfolio sale • Conversion	Get the updated card information. You can either use our Account Updater, or Prompt customers obtain new account information before next transaction.
02: Cannot approve at this time, try again later	• Over credit limit • Insufficient funds	Retry the transaction after 72 hours.
03: Do not try again	• Account closed • Fraudulent	Do not retry this payment. Retries can be subject to penalty fees by Mastercard. Prompt customers to pay in another way or card.
04: Token requirements not fulfilled for this token type	There is a technical issue with the payment.	Contact our Support Team.
21: Payment Cancellation (Mastercard use only)	Cardholder cancelled recurring agreement	Do not resubmit transaction. Retries can be subject to penalty fees by Mastercard.
22: Merchant does not qualify for product code	-	-
24: Retry after 1 hour	Insufficient funds.	Retry the payment after 1 hour. Retries can be subject to penalty fees by Mastercard.
25: Retry after 24 hours	Insufficient funds.	Retry the payment after 24 hours. Retries can be subject to penalty fees by Mastercard.
26: Retry after 2 days	Insufficient funds.	Retry the payment after 2 days. Retries can be subject to penalty fees by Mastercard.
27: Retry after 4 days	Insufficient funds.	Retry the payment after 4 days. Retries can be subject to penalty fees by Mastercard.
28: Retry after 6 days	Insufficient funds.	Retry the payment after 6 days. Retries can be subject to penalty fees by Mastercard.
29: Retry after 8 days	Insufficient funds.	Retry the payment after 8 days. Retries can be subject to penalty fees by Mastercard.
30: Retry after 10 days	Insufficient funds.	Retry the payment after 10 days. Retries can be subject to penalty fees by Mastercard.